Shipping Policy

Thank you for shopping with GOATZILLA. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Shipping Methods

We offer the following shipping options across India:

  • Standard Shipping
  • Express Shipping (where available)
  • Cash on Delivery (COD) (if applicable)

Shipping availability may vary depending on your location.

2. Order Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volume, processing may take slightly longer.

3. Delivery Timeframes

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Other Locations: 5–7 business days
  • Remote Areas: 7–10 business days

Delivery times may vary based on your location and courier partner availability.

4. Shipping Costs

  • Shipping charges (if applicable) will be displayed at checkout.
  • We may offer free shipping on orders above a certain value (if applicable).
  • COD orders may include an additional handling fee.

5. Tracking Information

  • Once your order is shipped, you will receive a tracking link via email/SMS.
  • You can track your order in real-time using the provided link.
  • If you do not receive tracking details, please contact us.

6. Delivery Issues and Delays

While we strive to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Courier partner delays
  • Incorrect or incomplete address details
  • Unforeseen circumstances beyond our control

In such cases:

  • We will keep you informed as much as possible
  • We are not liable for delays caused by third-party logistics partners

If your order is significantly delayed or lost, please contact us for assistance.

7. Incorrect Address or Failed Delivery

  • Customers are responsible for providing accurate shipping details.
  • If a delivery fails due to incorrect address or unavailability, re-shipping charges may apply.
  • Repeated failed delivery attempts may lead to order cancellation.

8. Contact Us

For any shipping-related questions or concerns, feel free to contact us:

Email: cazeeshankhan@outlook.com
Address: K1, Green Garden CHS, Relief Road, Santacruz West, Mumbai - 400054