Frequently Asked Questions (FAQ)

Orders

Q. How do I place an order?
Simply browse your favourite products, select your size, and click “Add to Cart.” Proceed to checkout and complete your payment to place the order.

Q. Can I cancel or change my order?
Orders can only be cancelled or modified before they are shipped. Please contact us as soon as possible at cazeeshankhan@outlook.com.

Shipping & Delivery

Q. How long will my order take to arrive?
Orders are usually delivered within 3–7 business days, depending on your location.

Q. How can I track my order?
Once your order is shipped, you will receive a tracking link via Email/SMS. You can also visit our “Track Order” page for updates.

Q. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available on eligible orders.

Returns & Exchanges

Q. What is your return policy?
We currently offer exchanges only — no returns or refunds.

Q. Do you offer exchanges?
Yes, exchanges are available for size or defective items, subject to availability.

Product & Sizing

Q. How do I choose the right size?
Please refer to our Size Guide available on each product page for accurate measurements.

Q. Will the product look exactly like the images?
We aim to display products as accurately as possible. However, slight variations may occur due to lighting or screen settings.

Payments

Q. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD).

Q. Is it safe to pay online?
Yes, all payments are processed through secure and trusted payment gateways.

Support

Q. How can I contact you?
You can reach us anytime at: cazeeshankhan@outlook.com. We’re here to help and will respond as soon as possible.

About GOATZILLA

Q. What is GOATZILLA about?
GOATZILLA is built for those who don’t follow the crowd. We focus on creating bold, comfortable, and reliable apparel made for everyday confidence.